Frequently asked questions

Clear starting points before a food pan order.

Review fit, specification, samples, order conditions, packaging and quotation preparation.

Product fit and specification

Can Gastronorm pans and hotel pans be used interchangeably?

Do not assume interchangeability from a similar name or appearance. Confirm the product family, external dimensions, visible sidewall and edge construction, lid, and equipment opening before ordering when fit is important.

Which sizes, depths and thicknesses are available?

The product-family pages list stock size and depth combinations, with thickness options in separate SS201 and SS304 tables. Other sizes, thicknesses and materials can be made to order; contact us to discuss your requirements.

Are SS201 and SS304 available?

SS201 and SS304 options are available for selected specifications. The material for each ordered SKU is confirmed in the quotation and applicable order documents.

Samples and orders

What is the MOQ for standard food pans?

MOQ is 100 pieces per SKU for standard items. Mixed sizes and depths are accepted, subject to one full master carton per SKU. Logo, private-label packaging and new specifications have separate MOQs. Samples are available separately.

How quickly can samples be prepared?

Stock or existing-specification samples are normally prepared within 3–5 working days after confirmation. Customized samples normally require 7–15 working days after specification, artwork and sample-charge confirmation. Actual timing is confirmed case by case.

What is the normal mass-production lead time?

Standard mass-production lead time is normally 25–40 days after deposit and final specification or artwork approval. Customized packaging, peak seasons, large mixed-SKU orders and new tooling may require additional time.

Packaging and quotation

What packaging options can be discussed?

Standard export packaging uses nested products with suitable surface protection and labeled master cartons. Barcode, private-label carton, color box, pallet and other packaging options are subject to MOQ and final approval.

What should I send for a useful quotation?

Start with your company, food-pan system and request description. Include sizes, quantity, destination or branding needs in the message if known. Photos, drawings or spreadsheets can be sent by email after the first inquiry.

Response or follow-up within 24 hours

Have a product-specific question?

Ask a product question with the information you have, or use the sample path for physical review.